Each month we offer our subscribers exclusive access to our Seasonal Scent of the month, and the following month, we release any remaining inventory to everyone.
It is thanks to our wonderful candle subscribers that we are able to have the independence and long-term resilience (read: cashflow) to bring these special seasonal scents to life each month, so exclusive access to Seasonal Scents before their release to everyone is one small way we are able to show our appreciation of your support.
How can subscribers access the Limited Release candles?
You can always find our current Limited Release linked on our homepage, on our Shop All page, and under our "Shop" menu on the website.
If you are signed up for our newsletter, you’ll also receive an email announcing this month’s release.
You must be signed up for our newsletter (i.e. opted in to marketing communications) to receive these emails. Otherwise, you will only receive emails from us regarding your orders.
Once the release sells out, the scent is retired until the following year.
Can I add my Limited Release candles to my next subscription order in the customer portal?
Unfortunately, we’re not able to offer last month’s Seasonal Scent as an option in the subscriber portal.
Without getting into too many boring details, current website / technical constraints mean the inventory mechanics of subscription orders are different from the mechanics of one-off orders placed through the website. Offering it in both places at the same time would greatly increase the chances of overselling, and we wouldn’t want to risk letting you purchase one only to later find out we don’t actually have your candle in stock.
However, you can always order more of the current Seasonal Scent of the month through the subscriber portal!
If you know in advance that you love a particular scent based on the preview tealight or because you’ve received it in prior years, you can always add an extra candle to your subscription shipment that month. Learn how to add one to your regular subscription order here or add one directly from the reminder email sent 3 days before your subscription processes.
If you receive your subscription and realize you definitely would like more of this Seasonal Scent, you can order additional candles through the portal as long as they are set to ship before the end of this month. Learn how to set up a one-off order in the subscriber portal here.
We realize this might be tough for those folks whose candles ship at the end of the month — if you are interested in having the option to order more of the Seasonal Scent before the end of the month, you can adjust your subscription to ship earlier in the month. Learn how to adjust your subscription date here.
Can my Limited Release order ship with my subscription?
If you have more than one order in our shipping queue headed to the same address, we typically will combine your shipments. For folks with subscriptions that process early in the month, the chances of this happening are high, and we are happy to ship these orders together.
However, if your subscription order hasn’t processed by the time your Limited Release order makes it into our queue, we will ship your Limited Release order separately so you don’t have to wait too long!
Can I get my Limited Release candles in subscription packaging?
We currently only offer our Black Box and 6-Pack packaging light options during the Limited Release. Again, the details are a bit boring, but there are some technical challenges to making both packaging styles available simultaneously. We hope to be able to fix this in future!
However, extra candles ordered with your subscription or through the subscriber portal can come in regular subscription packaging and you can order additional Seasonal Scent candles any time before the end of the month.
Can I get my Limited Release candles at the subscription price?
We do not offer the Limited Release candles at the subscription price, but subscribers get 10% off all orders with the code KeaperDiscount. You must be logged in to our site for the code to work, and if you’ve used it before, it should automatically apply for you when you’re logged in. If you experience any issues logging in, reach out to us, and we’ll be happy to lend a hand!
If you purchase 2 or more candles, the multi-pack discount combined with the subscriber discount comes out to $44.50/candle or lower. For the greatest possible savings, you can use your subscriber discount on the packaging-light 6-pack, which brings the price per candle down to $31 per candle!
If you purchase 2 or more candles, the multi-pack discount combined with the subscriber discount comes out to $44.50/candle or lower. For the greatest possible savings, you can use your subscriber discount on the packaging-light 6-pack, which brings the price per candle down to $31 per candle!
Do subscribers get free shipping on Limited Release orders?
If you order 8 or more candles through our website, shipping is free! For smaller one-off orders, we do not offer free shipping.
However, subscribers do receive free shipping on all subscription orders (i.e. orders placed through the subscriber portal), so you can always order more of the Seasonal Scent with free shipping before the change of the month.
